We have a 1-day return policy, which means you have 01 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@glowemirati.store
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@glowemirati.store
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@glowemirati.store
**Refund & Return Policy**
At Glow Emirati, your satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help.
**Eligibility** – Returns are accepted within **3 days** of receiving your order. – Item must be unused, in its original packaging, and in resellable condition. – Due to hygiene, certain beauty and skincare products cannot be returned if opened.
**Refund Process** – To request a refund, email us at **support@glowemirati.store** with your order details. – Once approved, refunds will be processed to your original payment method within **5-10 business days**.
**Damaged or Wrong Items** If you receive a damaged or incorrect item, please contact us immediately for a free replacement.
**Shipping Costs** Customers are responsible for return shipping costs, unless the return is due to an error from our side.
